Currency
All prices on this site are currently based on pounds sterling (£).

All international payments will be made in pounds sterling …….
(credit cards: your credit card provider will charge the
sale in your local billing currency).

Payments
We only accept online payments by credit/debit card :
(Master Card, Visa, Switch, Maestro)

All payments go through our secure server,
which assures you of complete security and confidentiality.

If you wish to pay cheque, please download our printable order
form which may be found in the downloads section.

Under normal circumstances, all goods must be paid for prior to dispatch.

Invoicing
We provide an invoice with all orders, goods may only be delivered
to the card holders address. Therefore, if the item is a gift you
need to send a separate email requesting the invoice
to be sent separately……

Vat
All prices shown on this site are inclusive of VAT – the only additional
charge is for delivery which will be added to your order at the
point of checkout

Duties & Tax
The purchaser is responsible for any/all duties and/or taxes
levied at the point of the destination country.

All Orders Despatched within 24 Hours *

Option A : Economy 3 Day Service
Option B : Next Day Service

Where possible, all orders received before 2:00 PM GMT
will be despatched the same day. All orders received after 2:00 PM
will despatched the following day, Monday-Thursday.

Orders received on a Friday will be dispatched no later than Monday
of the following week. In extenuating circumstances where we are
unable to make a delivery, the customer will be notified via email.

All orders are delivered by courier service and will require signing for
upon delivery. Orders cannot be delivered to any address other than
that of purchaser / card holder.

All orders are dispatched on a 2/3 day service, a next day service is
available at an additional cost and you may choose which method
you prefer at our online checkout.

* Subject To Adequate Stock Levels

Credit and Returns Policy
Gameulator offer a 14-day money back guarantee.

All returns must be in original saleable condition.
Delivery charges are not refundable. …
Please see below for conditions.

A RETURNS AUTHORIZATION NUMBER must be obtained from our
customer service department and is required for ALL returns.
GT-Gameulator reserves the right to return any merchandise
without a valid authorization number.

All returned merchandise must be in the original packaging.
All components, manuals and accessories must be included.
GT-Gameulator inspects all returns and reserves the right to
return merchandise that does not meet the criteria.

Gameulator - Returns Procedure
To return a product, please follow the steps outlined below.
Obtain a Return Authorization Number within 14 days of
purchase by calling:- +44 1274 869 859 Please provide the
following information when requesting an RAN :-

Your Name / Address + Date Of Purchase
E-mail Address & Telephone Number
Bar Code Despatch Number - On Packaging
Description Of Item Being Returned

Verify that all merchandise is in the original packaging and that
all components, manuals, baseball cap, and accessories are included.
Products must be accompanied by the original packaging in unused
condition. Items that do not meet these conditions will not be
accepted. For your protection, please insure the goods you are returning
and we advise you use a "traceable" shipping method such as UPS or TNT.

Address the package/s to:

Returns Department - Gameulator Limited – Camtex House
Quarry Road - Gomersal – West Yorkshire – BD19 4HX – England.

Return the merchandise within 14 days of the purchase date.
Print the RAN clearly on the outside of the package.

PACKAGES WITHOUT A RAN WILL BE RETURNED TO THE SENDER.

Credit payments will be issued after our warehouse receives,
inspects, and processes your return; however, your credit card
company determines when the issued credit will be reflected
in your statement.....Please allow one to two billing cycles.

Replacements / Damages

In the unlikely event that you have received damage goods,
contact our customer care department:
customers@gameulator.com

To exchange a product, please follow the steps outlined below.
Contact us within 14 days of purchase stating:-

Your Name / Address + Date Of Purchase
E-mail Address & Telephone Number
Bar Code Despatch Number - On Packaging
Description Of Item Being Returned

GT-Gameulator retain the right to ask for the damaged
part to be returned.

Damages will not be accepted after the 14 day period.

Confidentiality
We undertake to exercise all reasonable precautions to keep
information supplied to us by customers strictly confidential.

We will never supply your personal details to any third party.

Any other information supplied to us may be stored on our
computer system for our convenience, but will never be
supplied to any outside agency.

Your Statuary Rights
Our terms and conditions in no way affect your statutory
rights as a consumer.

Law
All transactions undertaken through this web site are
governed by English Law.

Any legal actions arising out of such transactions shall be
subject to the Law and Courts of Jurisdiction to English
legal processes and under the jurisdiction of English Courts

 

We are interested in your opinion about the site and its usefulness. Please with any questions, comments or suggestions (or even complaints). We look forward to getting your feedback.